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pathways to change
Measuring Change
Most “work” is done by two or more people engaged over time in discourse dedicated to achieving a common goal—whether greater health, higher business performance, a winning football team, a better mouse trap, solutions to end a recession, a more effective treatment outcome, or a new algorithm. How they talk—by which we mean, the structure of communication that results in patterns of communication that are either functional or dysfunctional—is as important as the content. In short, structure affects outcome. Our premise is that if we can eliminate flawed structure in a community of communicants, we can change outcome. One question remains—can we measure and document change. Despite many worthy pursuits, the ability to quantitatively demonstrate change has eluded the social and behavioral sciences over many decades. Structural Dynamics, Kantor’s theory of face-to-face communication, by its very nature, lends itself to empirical scrutiny. Evolving steadily under research, training and practice auspices, it has recently identified a set of speech acts that can be observed, coded, and counted—live and in real time or from video recordings of team meetings. In collaboration with the Massachusetts School of Professional Psychology, KI is currently conducting a study to test the hypothesis that a brief, carefully charted team intervention model will have a more favorable outcome than two control groups, and that the comparative results of all three can be quantitatively documented. Team leaders, coaches and consultants are invited to submit their own teams to KI’s Accelerating Team Performance Model, the experimental variable used in the research. Eventually, if they choose, the data gathered on home ground could be added to the growing database being collected under on-going research auspices. Access to this data offers immense possibilities for improving their own organizations’ “teaming” activities.
Building Change Models | Making Change Happen
Specific Offerings - Details Forthcoming
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